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Sierra Madre Research Reviews

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Overall Rating

4.5
4 Reviews
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About Sierra Madre Research

Sierra Madre Research is a company that designs, manufactures, and distributes innovative outdoor gear. Their products are made by Wildlings, for Wildlings, with a focus on every detail to ensure safety, protection, and comfort in the wild. They offer a range of popular gear under their Wildling Collection. The company started serving Wildlings in 2010, after their founder had an epic gear failure in the rainforests of Honduras and decided to make his own gear. They have launched several successful Kickstarter campaigns, including one for a shelter that reimagined how Wildlings enjoyed sleeping outside, and another for a multi-functional warmer that crowdfunded over a million in sales. They also offer fast shipping and customer service. However, some customers have reported issues with customer service and fulfillment. The company also sells camp essentials like biodegradable, natural wipes for sunscreen, bug repellant, and cleaning, all made with natural ingredients. Their data is stored securely through Shopify’s data storage, databases, and the general Shopify application.

Sierra Madre Research Pros & Cons

Pros & Cons of Sierra Madre Research

Pros

  • Quality Products: Known for high-quality outdoor gear designed for comfort and safety, appealing to both novice and experienced campers.
  • Community Engagement: Strong community presence with over 200,000 members, fostering a sense of belonging among outdoor enthusiasts.
  • Social Responsibility: For every product sold, the company donates to provide clean drinking water, enhancing its appeal to socially conscious consumers.
  • Customer Service: Generally positive feedback regarding customer support and communication, contributing to a satisfactory shopping experience.
  • Innovative Designs: Unique product offerings like the Nubé shelter, which combines multiple functionalities for outdoor use.

Cons

  • Customer Service Issues: Some customers have reported challenges with customer service and delivery, indicating potential areas for improvement.
  • Limited Retail Presence: Primarily an online retailer, which may limit accessibility for those who prefer in-person shopping experiences.
  • Price Point: Products may be considered expensive compared to competitors, which could deter budget-conscious consumers.
  • Market Competition: Faces stiff competition in the outdoor gear market, making it challenging to stand out consistently against established brands.

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Sierra Madre Research Customer Reviews (4)

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Callum Quinn
Callum Quinn
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Feb 9, 2023
Sean Harding
Sean Harding
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Feb 9, 2023
Niklas Fischer
Niklas Fischer
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Feb 8, 2023
Patricia Anthony
Patricia Anthony
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Feb 7, 2023

Sierra Madre Research Customer’s Q&A

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Sierra Madre Research Features and Benefits

Key Features and Benefits of Sierra Madre Research

Innovative Gear Design

Sierra Madre Research focuses on creating high-quality outdoor gear that enhances the camping experience. Products are designed with comfort and safety in mind, ensuring users can enjoy their time outdoors without worry.

Community Engagement

The company has cultivated a strong community of over 200,000 members, known as "wildlings," who share a passion for outdoor adventures and the brand’s mission.

Social Responsibility

A significant aspect of Sierra Madre Research is its commitment to social impact. For every product sold, the company donates to provide one year of clean drinking water to individuals in need, reinforcing its mission to make a positive difference in the world.

Customer-Centric Approach

Sierra Madre Research emphasizes excellent customer service, receiving positive feedback for its responsiveness and support. The company offers a straightforward return policy and guarantees satisfaction with its products.

Unique Product Offerings

The flagship product, the Nubé shelter, combines multiple functionalities, including rain protection, insect shielding, and gear storage. This innovative design addresses common camping challenges, making it suitable for both novice and experienced campers.

Durability and Longevity

Products are built to last, with a focus on durability. Sierra Madre Research provides a lifetime repair policy, ensuring that customers can rely on their gear for many adventures to come.

User-Friendly Features

The gear includes thoughtful design elements such as closure sleeves for weather protection and easy setup instructions via QR codes, enhancing user experience in the field.

These features collectively highlight Sierra Madre Research's dedication to quality, community involvement, and customer satisfaction in the outdoor gear market.

Sierra Madre Research Pricing

Pricing on Sierra Madre Research

Product Price Range

Sierra Madre Research offers a variety of outdoor gear at different price points:

  • The Hot Pocket, which provides instant warmth, is priced at $189 and includes both the Hot Pocket and Power Pack.
  • A camp pillow is available for $20, with an additional shipping cost of $4.
  • The Ember jacket is mentioned but does not have a specified price.

Discounts and Promotions

The website frequently features discounts and promotional codes, such as:

  • Up to 50% off on select items, including the Hot Pocket.
  • Seasonal discounts that may provide additional savings on various products.

Prices may vary based on ongoing promotions, so checking the official website for the most current pricing is advisable.

Payment Method

Payment Methods on Sierra Madre Research

Accepted Payment Options

Sierra Madre Research accepts the following payment methods:

  • Credit/Debit Cards: Standard payment option for online purchases.
  • PayPal: Allows for secure transactions using a PayPal account.
  • Sezzle: Offers the ability to split payments into four interest-free installments over six weeks.
  • Financing Through Bread: Provides options for monthly payments with competitive interest rates, including 0% APR financing for up to six months.

These options ensure flexibility and convenience for customers when making purchases on the site.

Sierra Madre Research FAQs

FAQ

Sierra Madre Research Alternatives

Top 10 Alternatives to Sierra Madre Research

1. REI

Offers a wide range of outdoor gear and apparel, known for quality and customer service.

2. Kammok

Specializes in hammocks and camping gear with a focus on social responsibility and sustainability.

3. ENO (Eagles Nest Outfitters)

Provides a variety of hammocks and accessories, popular among outdoor enthusiasts for their durability.

4. Big Agnes

Known for innovative tents, sleeping bags, and camping gear, with a strong emphasis on comfort and performance.

5. Therm-a-Rest

Focuses on high-quality sleeping pads and camping accessories, ensuring a good night's sleep outdoors.

6. Sea to Summit

Offers a diverse range of outdoor gear, including travel accessories, sleeping bags, and cookware.

7. MSR (Mountain Safety Research)

Specializes in reliable camping stoves, tents, and water filtration systems for outdoor adventures.

8. Coleman

Provides affordable and practical camping equipment, including tents, coolers, and outdoor cooking gear.

9. Teton Sports

Offers budget-friendly options for sleeping bags, tents, and backpacks aimed at beginners and casual campers.

10. Nemo Equipment

Innovates in the field of tents and sleeping bags, known for their unique designs and high-quality materials.

FAQ

How can I contact Sierra Madre Research?

You can email them at customerservice@sierramadreresearch.com or call them at (908) 444-6767.
FAQ

When will I receive my Sierra Madre Research gear?

If you place your order Monday - Friday before 12pm CT, your gear will ship out on the same day! Once your gear is shipped, you will receive an email with tracking information. Most of their customers receive their gear within three days.
FAQ

Does Sierra Madre Research ship internationally?

Yes, they ship their gear all over the world! Please be aware that different countries may have import taxes and duties.
FAQ

What is Sierra Madre Research's return policy?

You have 30 days to try it out and love it. If you're not 100% satisfied with the quality and craftsmanship of your Sierra Madre gear within the first thirty days after it arrives, contact their support team and they will guide you on how to ship it back to them for a full product refund.
FAQ

How do I contact Sierra Madre Research customer service?

You can contact Sierra Madre Research customer service in the following ways: - Email: You can reach them at customerservice@sierramadreresearch.com. - Phone: You can call them at +1 (970) 509 3964 or (908) 444-6767. - Address: Their physical location is at 101 Sunnylane Dr, Vicksburg, MS, 39180. - Contact Form: You can also fill out the contact form on their website..

FAQ

About sierramadreresearch.com Prices and Cost?

Sierra Madre Research offers a variety of products with different prices. For instance, the Hot Pocket product, which provides instant on-demand warmth, is sold for $189. This price includes the Hot Pocket and Power Pack. Another product mentioned is the Ember jacket, but the price is not specified. They also offer a camp pillow for $20, with an additional shipping cost of $4. Please note that these prices may vary and it's always best to check the official website for the most accurate and up-to-date information.

FAQ

About sierramadreresearch.com Popular Products and Services?

Sierra Madre Research is a company that designs, manufactures, and distributes innovative outdoor gear. They are known for their attention to detail, ensuring that their products keep users safe, protected, and comfortable in the wild. Their most popular gear is part of the Wildling Collection. Some of their notable products include the Ninox Hammock, which is a double-layer winter top, and the Puffle quilts. They also offer a product called the Hot Pocket, a multi-functional warmer that was crowdfunded and generated over a million in sales. Another standout product is the Puffle Zero, which they claim to be the warmest adventure blanket ever created. Sierra Madre Research also offers fast shipping and secure payment options for their customers.

FAQ

How do I buy Sierra Madre Research products?

You can purchase Sierra Madre Research products directly from their official website. It's a one-stop-shop for all their innovative designs and latest releases. Shopping directly from them ensures you're getting genuine products and helps support the brand. Another great place to buy Sierra Madre gear is online marketplaces like Amazon or eBay. These platforms often offer competitive prices and sometimes even throw in free shipping. Just be sure to double-check seller ratings before hitting that 'Buy Now' button. If you prefer to split your payments, you can use Sezzle. With Sezzle, your Sierra Madre Research purchase is split into 4 interest-free payments over 6 weeks. Remember, every purchase helps fund clean water initiatives around the world. So not only are you gearing up for your next adventure but making a difference too!

FAQ

Can you tell me more about Sierra Madre Research?

Sierra Madre Research is a company that designs, manufactures, and distributes innovative outdoor gear. The company was started by Richard Rhett, a mechanical engineer and notorious perfectionist, after he had an epic gear failure in the rainforests of Honduras. Determined to never be let down again, he made his own gear. Sierra Madre Research is known for its modern insulated hammock camping gear. They offer models that provide an ultralight shelter without the need for a tent, allowing you to camp in the air and in comfort. The company has also appeared on Shark Tank Season 9, where they secured a deal with Sir Richard Branson. Sierra Madre Research is located at 101 Sunnylane Dr, Vicksburg, MS, 39180 and can be reached at (908) 444-6767. Their operating hours are from 06:00 to 23:30 from Monday to Saturday.

FAQ

sierramadreresearch.com Return Policy?

Sierra Madre Research has a detailed Return and Refund Policy. If a customer wishes to cancel an order, they must contact the support team before the order ships. If the order has already been processed for shipping, it cannot be cancelled. After receiving their order, if a customer still wishes to cancel, they must contact Sierra Madre Support and will be responsible for paying for the return shipping costs. When the order is received, inspected, and approved for cancellation, the customer will receive a refund for the products returned. However, the customer will not receive a refund on shipping, as these are direct costs and cannot be retracted.

They also offer a 30 Days to Try it and Love it policy. If a customer is not 100% satisfied with the quality and craftsmanship of their Sierra Madre gear within the first thirty days after it arrives, they can contact the support team and they will guide them on how to ship it back for a full product refund. The customer is responsible for all shipping expenses, both ship to and ship back.

As for their Shipping Policy, Sierra Madre provides Express, Expedited, and Standard shipping timelines as an estimate but they are not guaranteed. These timelines are based on the carrier's provided information, and any delay associated with a shipment is the sole responsibility of the carrier, not Sierra Madre. Customers will not be refunded for shipment delays by Sierra Madre. If a package is lost or stolen, the customer should first contact the carrier via their tracking number. Sierra Madre will help solve lost or stolen orders on a case by case basis, after contacting the carrier and seeking resolution. If no resolution is found, the customer can contact the Sierra Madre support team. If a customer refuses to receive the fulfilled package, they must notify the company and state this refusal and include their order number. Once the order is received back to the warehouse, the total Fixed Costs will be calculated and these costs will be deducted from the refund. The Refund will be "Total Order Amount - Fixed Costs = Your Refund". Fixed Costs include Shipping Charges to Destination and from Destination, Duties or Fees Associated with partial Import (if any), and any other fees associated with the returning package.

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